Responsible Gaming

The Ritz Hotel Casino Limited(known as The Ritz Club) is committed to upholding the Gambling Act 2005 objectives of
  • preventing gambling from being a source of crime or disorder,  being associated with crime or disorder or being used to support crime or disorder;
  • ensuring that gambling is conducted in a fair and open way;
  • protecting children and other vulnerable people from being harmed or exploited by gambling.

The Ritz Club is committed to upholding the Gambling Commission’s Policies, put in place to facilitate these objectives. 

The Ritz Club will promote awareness of these policies amongst its staff.

The Ritz Club recognizes that,  while the vast majority of people gain amusement and enjoyment from gambling,there are those who are unable to control their gambling and for whom the activity causes serious problems.The Ritz Club is committed to promoting socially responsible gambling through providing customer information,interaction,  staff training and supporting research, education and treatment through an annual financial contribution to the Responsible Gambling Trust.

We all take risks and gambling is a particular style of risk taking that is exciting and fun. For most people who enjoy gambling in a casino it is an entertaining experience.
Gambling responsibly is the key to staying safe and making sure that it remains fun.

Please keep the following tips in mind when you’re gambling:
  • You’re buying fun, not investing money
  • Before playing, set strict limits on how much time and money you will spend and stick to them
  • Only gamble with money you can afford to lose
  • Take a break; have a drink or a meal, watch some TV
  • Don’t chase your losses
  • Quit while you’re ahea
  • Keep up other interests – don’t let gambling run your life
  • Don’t gamble to escape stress or boredom
  • Don’t borrow money to gamble
Gambling is fun. At the Ritz Club we want it to stay that way

For a small number of people, gambling can become a problem. It you have lost control of your gambling and it has taken over your life and dominates your thoughts, if you cannot stop until you have run out of money, or if you have lost relationships, friends, possessions or jobs as a result of your gambling this information may help.

The following questions have been devised for gamblers to ask themselves:

  1. Have you put at risk important or significant relationships, educational studies, a job or your career because of gambling?
  2. Do you chase losses by continuing or quickly returning to gamble when on a losing  streak?
  3. When you win do you have a strong desire to return and win more?
  4. Do you ever gamble until you have completely run out of money?
  5. Have you lied, stolen or borrowed to get money for gambling?
  6. Are you reluctant to spend gambling money on anything else?
  7. Do you ever gamble for longer then you had planned?
  8. Do you ever gamble to escape worry, trouble, disappointment or frustration?
  9. Do you feel depressed or suicidal because of your gambling?
  10. Are you in debt because of gambling?
  11. Have you ever sold your own or your family’s possessions to get money to gamble or pay gambling debts?

The more you answer ‘yes’, the greater the likelihood of a serious gambling problem. Speak to someone about this…
  •  Be honest, first with yourself and then with others;
  • Talk about it with someone you trust; your family, a friend, a counsellor or call the GamCare Helpline.
  • Talk to a Casino Manager; they do understand. Their experience in the industry gives them an awareness of the issues involved. There are a number of options that the casino can  implement to help you get your gambling dependency under control:
  • Ask a manager about self-exclusion. They will be able to explain the process to you and discuss the consequences.
  • Play with cash only or limit the amount of money that can be withdrawn using the cheque and debit card facilities.
  • Resign from the casino in writing stating the reason for your resignation. Even if you have not formally self excluded, the casino will have to impose a six month minimum exclusion  on you.
  • Most of all, take responsibility for yourself. Don’t run away from your problem. It never solves anything.

Practical Steps
  • Stop all gambling while breaking the habit
  • Look for patterns in your behaviour. Do you gamble when you’re bored, stressed or under pressure?
  • Use a calendar and mark each day you do not gamble so you can see the progress you make
  • Ask someone you trust to handle your money for an agreed amount of time (e.g. three     months)
  • Don’t use your cash point cards
  • Reward yourself after a period free from gambling by spending some of the money you     have saved on yourself.

Helpline 0808 8020 133 (8 a.m. – midnight daily)
Provides information, advice and counselling to individuals, their families and friends who have concerns about problem gambling.

Gamblers Anonymous
A self-help fellowship of compulsive gamblers wanting to address their gambling problems. Groups are held weekly throughout the country.

Offers advice and support to partners/families of compulsive gamblers.

Gordon Moody Association
Helpline 01384 241 292
A hostel providing accommodation, therapy and rehabilitation for compulsive gamblers.

National Debtline
Helpline 0808 808 4000
Offers advice and support to enable callers to deal with their debts in a pro-active and informed way. Self-help information packs are sent free to individuals with debt problems.